Payment can be made with all major credit cards, this is managed through the SagePay or Paypal services which offers you secure, reliable and trusted payment.
All prices are inclusive of VAT.
We aim to despatch all orders placed within 24 hours subject to availability. If you need an item by a certain date or in a hurry we suggest contacting us to ensure we can fulfil your order in time.
Covid-19 Update
We are still shipping website orders daily and whilst many deliveries are still arriving within two days as normal some are taking up to a week as the Royal Mail are busier than usual and prioritising delivery of essential supplies.
Shipping to UK
All orders £5.00 qualify for free UK 1st Class Royal Mail shipping, any under under this amount will have a £1.50 shipping charge.
International Orders
International orders charges are based on the weight of the order.
Orders are sent via Royal Mail International Tracked. This has unfortunately required us to put our prices up for international orders. We have had too many orders be delayed in delivery, therefore we have decided to make all orders tracked so we are able to see if an order is lost or delayed. Once the order has been despatched please contact us for your tracking number to check on where your order is.
We always try to use the cheapest shipping method available, so if there is a cheaper method available we will endeavour to refund the difference in shipping charges where appropriate.
For any order over 2Kg, please contact us to make arrangements for the order, shipping and payment as these cannot be sent via Royal Mail.
Charges are listed below, the total weight of an order is displayed on the top of the Shopping Cart, and you can check the cost of shipping clicking the Estimate Shipping button when viewing your Cart.
Orders £5 and Under
Low value orders (those where the total is £5.00 or order and weight less then 100g) you are able to select standard delivery - no tracking is available on these deliveries!
Delivery to European countries is charged at £6.00, the rest of the world is £5.00.
You will be able to select Tracked delivery if you wish during the checkout process. Please be aware that standard delivery items can be delayed in transit and we cannot guarantee delivery times or information. For important orders we strongly recommend using tracked delivery.
European Countries
The European Union introduced new VAT rules on 1st July 2021, these rules require us to pay the VAT for customers in the country the order is shipped to. This is charged at your countries VAT rate we paid to the tax authorities when you pay for your order.
You may have heard this referred to as IOSS, and in order to pay the VAT we are currently charged £2.00 per order to process the VAT payment, this charge is included in the shipping charges below.
- Upto 100g: £10.00
- 101 - 250g: £11.00
- 251 - 500g: £12.00
- 501 - 750g: £14.00
- 751 - 1000g: £15.00
- 1001 - 2000g: £17.00
- Over 2000g: Please contact us
Zone 1: Rest of World
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Zone 2: Aus, NZ & Singapore
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Zone 3: USA
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Returns
If you are not entirely happy with your purchase return it within 7 days for an exchange or refund.Please email us to arrange a return [email protected]
Return address:
157 Tettenhall Road, Wolverhampton, WV6 0BZ
Returned products must be in their original packaging and in resalable conditions. Please attach a copy of your invoice or original order number for identification purpose. Refunds will be issued within 7 days of receipt of the returned goods.
Postage or other return costs are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.